Frequently Asked Questions

Yes! All our capsule toys are 100% Authentic Licensed imports from Japan, sourced directed from authorized suppliers.

Yes, our wholesale catalogue allows you to choose what you would like to purchase for your inventory.

Shipping rates vary based on your location an order size. Most in-stock orders ship within 1 to 3 business days, and you'll receive tracking info once it's on the way.

At this time, we only ship to residents in United States and Canada.

We stand by our products. If anything arrives damaged or incorrect, please contact us within 3 business days upon receiving the shipment and our team will be happy to assist you.

Unfortunately, as we are offering a wholesale service, we do not accept returns or exchanges unless the item is defective or wrong. Please read the product details carefully before ordering.

GachaShop Wholesale is our exclusive program for retailers, vending operators, and resellers who want direct access to authentic Japanese capsule toys at wholesale pricing, with pre-order opportunities and priority inventory.

Our wholesale program is open to store owners, online resellers, convention vendors, and entrepreneurs actively building a retail or vending business. We do not approve accounts for personal use or hobby buying. Retail customers don't need to create a wholesale account.

Yes — we require a $1,000 deposit, which is fully credited to your wholesale account to be used on future orders.

You can apply directly on our website by clicking here.. After payment, you’ll receive access to the wholesale portal and ordering instructions.

The deposit filters out non-serious buyers and protects our supply chain for committed partners. It ensures you’re ready to grow with us — and rewards you with access to exclusive pricing, pre-orders, and inventory priority.

No. However, it is not a fee — it's store credit that you can use at any time. It expires within a year and can be used across multiple orders.

Once approved, you’ll log into our private wholesale catalog. You can browse current stock, view upcoming pre-orders, and place orders directly through the portal.

No. You can use your $1,000 credit in multiple smaller orders within a year.

We receive weekly and monthly shipments from Japan and constantly update our pre-order and available inventory lists with the newest series.

Yes — pre-ordering is one of our most valuable features. You’ll get early access to upcoming releases so you can reserve stock before it sells out.

Wholesale pricing varies by series but typically ranges from 40–60% below retail, depending on quantity and type. Capsule toys often resell at 2x–3x markup.

We ship from our warehouse in either our warehouse in Canada or Japan, depending on the items you've ordered. Orders typically leave our facility within 2–3 business days.

Yes. Majority of our products arrive fully sealed, perfect for use in vending machines or resale displays. However, this also depends on what vending machines you're using.

Each bag of gashapons come with the appropriate display image for you to insert into the machine but no barcode packaging. For retail stores, we recommend grouping toys with signage or creating shelf kits.

Absolutely. Our team is here to help you pick the right product mix, plan your inventory, and grow. You can reach us by clicking here.

All wholesale sales are final. However, we’ll replace or refund any items that arrive damaged or incorrect — just contact us within 7 days of receiving your order.

Not currently. All orders must be paid in full at checkout using your credited deposit or standard payment methods.

Yes — that’s exactly who we built this program for. Our capsules are perfect for vending setups, online shops, anime stores, and conventions. However, Amazon and Walmart marketplaces are prohibited.